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Contact Us

Our services are all online, because it’s easy, quick and comfortable!

You can contact us on the following social media platforms:

Whatsapp Messaging via phone number +354 860 4500 (not possible to call the number)

Instagram direct message @playairlinesLink opens in a new tab

You can also fill out a Service Request form on our website here. It can take up to 48 hours to receive a reply through the service request form.

Our Service Team is available every weekday from 05:00-20:00 (5 am – 8 pm) and on weekends from 08:00-20:00 (8 am – 8 pm). Hours are in GMT 0.

Our team is fluent in both Icelandic and English.

Playfin

Playfin, our chatbot, is available 24/7, 365 days a year, and can answer your questions right away. Be sure to use simple and concise wording!

He takes after his Icelandic kin, the Atlantic puffin, in being adorable, super smart and a special expert in flying. This special service puffin can answer an incredible number of questions regarding bookings, baggage, special services and basically any topic related to PLAY’s operations.

Playfin is a lifelong scholar of service requests so he is constantly evolving. If he’s stumped for answers, he’s quick to patch people through to a human or take down a message.

Playfin is always available and up for a friendly chat so try asking him anything!

You can start your chat with Playfin by clicking his chat icon in the bottom right corner of this website.

Group requests

If you want to book flights for 12 or more adult passengers in the same booking, you can send in a service request form to get a price quote for your group hereLink opens in a new tab.

General information about groups can be found hereLink opens in a new tab.

Our group department works Monday-Friday from 09:00-17:00 (9 am – 5 pm) and will be in touch as soon as possible. They can also be reached via groups@flyplay.comLink opens in a new tab.

Travel agencies

Assistance for travel agencies is available Monday to Friday from 09:00-17:00 (9 am – 5 pm).. They can be reached via agents@flyplay.com.

Our mailing address

PLAY airlines

Suðurlandsbraut 14

108 Reykjavik

Iceland

GDPR Data Protection

For requests regarding your personal data stored with us, please reach out via datarequest@flyplay.comLink opens in a new tab and we will get back to you within 30 days.